Accidentally cancellation

[Mary1423]

Hi,

I am a little confused.  A guest made a reservation then I offered a discount for an extended stay which confused them and they thought I was changing the dates, so they requested a cancellation.  I didn't act on the cancellation.  We resolved the confusion and now they do want to stay but the reservation is showing as cancelled and the dates are now blocked.  How do I undo this?

[Sandra856]

Hi @Mary1423 🙂

You should call airbnb ASAP. When the dates are blocked it is a penalty to the host because you cancelled the booking. It is a mistake that you cancelled of course but the system doesn't know that. So call airbnb ASAP. They can help you solve the problem also you won't be penalised, loose the ability to become a superhost for a year in case you would like that. 

United Kingdom

+44 203 318 1111

Best, sandra

[Sandra856]

@Mary1423  Also never ever confirm a request to cancel sent from a guest. I looks like you are the one who cancels. The guest can if he/she wants to cancel from their side without your interference.

[Sandra856]

Hi again @Mary1423 🙂

I just took a look at your profile and you haven't cancelled the booking by accident.

If you had it would say "host cancelled a booking" on your profile.

Call airbnb. They can help you out 🙂

[Quincy]

Hello @Mary1423, 

Welcome to the Community Center! 

I was wondering how everything is going as we haven't heard back from you. Have you seen Sandra's replies by any chance? 

Hope to hear from you soon! 

Quincy