So - I'll say stright up up front I really struggle with the wording of anything less than glowing in my guest reviews.
I agonise over it.
I worry I will sound abrupt, arrogant, patronising etc
So would appreciate some wording advice from more experienced members
Guests - party of 7 - stayed 2 nights.
Just the one guest made the booking.
He was on the whole a very good communicator. He let me know well in advance check in time
He messaged me a few times and asked some questions which clearly showed he hadn't read the listing ( do you have a BBQ?) but that didnt' really bother me.
IN teh frenzy of getting the house ready, I came downstairs to find him standing on the porch half inside the house trying to get my attention. He knew he was early, he had a favour to ask. He had a large present for his girlfriend, could I hide it now before she arrived. Then he wanted to have a bit of a chat, Dont' get me wrong. In principle I was delighted to be part of the subterfuge, but perplexed why he arrived withouth warning. We'd only spoken the night before and he bought this present several weeks ago. I didnt' get the house QUITE as ready as I would have liked - clean but I felt really rushed as a consequence.
At proper arrival time more evidence of not reading messages. he said he HAD read the checkin info but "couldnt' remember the code" ( it was that day's date. He had the grace to blush. This didn't really bother me, after all, he knew I'd be there waiting for him to show him)
ON the WHOLE they were good guests. ( older teenagers, very young adults. They seemed nice kids) Nothing dire. Not incredibly clean and tidy but nothing awful. EXCEPT 5 of the 7 white Sheridan bath towels were pretty heavily stained with foundation and mascara and the kitchen tea towels with curry and tumeric. Yes I got the stains out. But it took a lot of extra effort and multiple washes. I supply MOUNTAINS of paper towels, sponges and cleaning products. I point these out at checkin. I supply facial makeup remover wipes in the bathrooms. I specifically ask in the house rules NOT to use the good linens for things such as this.
Guest has already left feedback which I imagine will be reasonably positive ( but you never know do you?)
I don't plan to ask for extra money for cleaning even though I charge a security deposit.
I dont' plan to say anything in the public feedback becasue I think on the whole their intentions were good
But I'm thinking I might say something in the private feedback about the makeup on the towels. More as a way of letting them know for future stays. I mean it's not really OK is it?
What would you say? or would you leave it?
Appreciate your thoughts and any comment suggestions
Cheers
Rowena
Ps they had a big tray of breakfast goodies on arrival and got a 3 hour later checkout