Air BnB Fails again

[Cheryl16]

Tonight I got an enquiry from Emma which I replied to on an SMS on my cell. I replied to her that I could not accept her booking as my unit was booked over the dates she required.

A minute later I got an SMS and an E Mail from Air BnB telling me Emma's reservation was confirmed and I must "Welcome" her.

This is not the first time this has happened to me on this Web Site.

There seems to me no one you can "speak" to about these mistakes.

I am hoping that this forum can shed some light on this matter.

A "Very Unhappy "Cheryl.

[Shadley0]

Hi @Cheryl16

When you say the unit was booked over the requsted dates, was this an airbnb booking or from some other source?

[Linda0]

Cheryl - when your rooms are booked, you should make sure they have been blocked. I haven't heard that reserved and confirmed booking can be double booked. It seems to me somehow they appear available and have not been blocked off.

[Anonymous]

@Cheryl,

If you can't have your calendar daily updated thus switch off Instant Booking. With IB if dates are available on your calendar anybody can book your house and don't need any validation from you, it's an automatical validation, it's not any airbnb mistake.

You cancelled yet 2 bookings so make a search on Help center about 'penalties' you will have to face: blocked calendar and cancellation extra fees.

Regards

[Ed-and-Hugh0]

If you accepted the booking (either via Instant Book or manually) and then cancel, you will have to accept any penalties. If you don't want the penalties, then don't accept bookings you can't handle.

[Olivia15]

Cheryl,

i have been a host for four years and I am not happy with the changes at Airbnb.  First of all, it seems that things don't work so well using the app, so I discourage people from using it. Second, I would never use IB since you have no idea who you are accepting and there could be mistakes.  Third, there is a new thing now: when you get a request or an inquiry, the only choices on the email you get are ACCEPT or DECLINE.  I like to find out more about my guests so I go to my message thread and then answer their request from there.  Maybe you clicked on ACCEPT merely to be able to tell her that it was unavailable, but it registered as an OK. I have complained about this to Airbnb, but no response.  Just make sure you are in the message thread when you answer so that the person does not Request to .book.  Hope this helps.

[Robin4]

@Cheryl16 Hi there Cheryl, I am afraid this platform is falling apart at the seams....I don't know what is going on! I have counted 170 posts since January that have complained about sms notifications! I have counted 245 posts that have complained about review problems and I have counted 76 posts relating to payment issues....and I dare say this is just the tip of the iceberg!!! Not all complaints would come through the forum! I cannot (for the life of me) understand why this company is not more pro-active in problem solving!!

I am just so thankful that Airbnb accounts for a small part of my hosting, the bulk of which comes from student exchange with our local high school and other hosting sites. 

Last year I felt that Airbnb was the answer to home hosting, everything about it felt good but, now, they take absolutely no notice of programming issues and I just thank God I am not more involved with them than I am. cheers....Rob

[Richard77]

I got scammed by AirBnB (the company itself) so today I finally filed a lawsuit against AirBnB for the £990.00 they scammed me for.

Am starting a new message thread today intend to make a website encouraging others ripped off by AirBnB and helping them to get their money back if I am successful.

Hopefully this will encourage AirBnB to fix their systems and provide professional customer service in future.