AirBnB does not process a payment - Airbnb Community

AirBnB does not process a payment

San Francisco, CA

Hi,

I had a guest that ended up cancelling her reservation. We went through resolution process and agreeded that I will reimburse portion of the fee. It happened more than a month ago, but AirBnB still did not transfer a payment. It has "pending" status and I could not find a way to ping them about it.

Any advice how to handle this?

Thanks!!!

0 Replies 0

More from Hosting

Level 10

Charleston, SC

Guest can choose early checkin time?

I had a guest instant book for a checkin today. We have a st... Latest reply

I had a guest instant book for a checkin today. We have a strict 4pm checkin time & they showed up at 2:15 saying they chose ... Latest reply

Level 3

Wilmington, NC

Suspended in retaliation for bad review of guest. Slandered ...

I have been a host now for about eight months. I achieved su... Latest reply

I have been a host now for about eight months. I achieved super host status in thirty four days which is pretty good in my op... Latest reply

Level 1

Skepasti, Greece

I wish to offer my cleaning and laundry services in the Leed...

I am in Leeds from April and wish to offer cleaning and laun... Latest reply

I am in Leeds from April and wish to offer cleaning and laundry services in Leeds and surrounding areas. I have over 30 years... Latest reply

Level 1

Las Vegas, NV

Airbnb integrating with Siri

If you agree that Airbnb should integrate with Siri so we ca... Latest reply

If you agree that Airbnb should integrate with Siri so we can do things like “ hey Siri when’s my next booking?” Latest reply

Level 2

San Bruno, CA

Food on the bed - Private Room

Do you allow guests to eat food in a private room? If so, do... Latest reply

Do you allow guests to eat food in a private room? If so, do you provide a table, or let them eat on the bed. New to Airbnb, ... Latest reply

Level 2

Oakland, CA

Super host who can help manage your listing in Oakland

Hi community!I’m a super host who has had success with my Oa... Latest reply

Hi community!I’m a super host who has had success with my Oakland and Northern California listings. I have more time this yea... Latest reply

More tools to help you meet your goals

Resource Center

Explore guides for hospitality, managing your listing, and growing your business.

Local Host Clubs

Connect and learn with local Hosts online and at meetups near you.

Help Center

Get help with your account, reservations, and more.