Is it just me or are others absolutely stunned at how poorly managed the Airbnb Plus program is?
Apparently making phone calls to Airbnb regarding the Plus program is a complete waste of time as all the customer service agents do is 'send an email to Airbnb Plus team' where it sits unresolved.
First and foremost, the Airbnb Plus program for me has been horrific. It all started with the initial visit. The person they sent did a terrible job. It took FOUR HOURS to inspect a 3br/2.5ba townhome. I had soooo many issues but they were trivial AND some of them weren't issues. For example, the reviewer noted an issue with Wifi. He didn't actually use the Wifi credentials to test the speed but he noted it as an issue so that I could take the screen shot. That's just being lazy. Another example, he submitted six issues for the same thing: not having four pillows on each of the three beds. For some reason he felt that each bedroom needed to be called out twice for the same problem. Finally, he dinged me for not having a guest book and to highlight the issue he...submitted a picture of the guest book. LOL. But, whatever.
In any case, ALL of the open items were FIXED and ACCEPTED by Airbnb Plus and I was told to schedule the final photographer, which I did. As part of the email regarding the photo shoot there was clear messaging this was NOT another inspection, however, that wasn't an issue because all the issues had already been resolved. Now, after the photographer came out I expected to see some awesome photos from the professional photographer. Nope. I haven't seen or heard anything. And when I called about this I was told Airbnb Plus would decide what photos to use, not me. What I did get was a message telling me I need to fix 13 issues! These were the SAME issues that had already been fixed and approved by Airbnb Plus otherwise (I assume) I wouldn't have been told to schedule the final photographer. I was pretty livid when I got this message so I called and complained. I was told an 'email will be sent to the Airbnb Plus' team. No one has responded.
So I get yet another message (automated I assume) telling me to fix the items. Against my will I went into the system to RESUBMIT the evidence for fixes. But, again, I get stuck on the absolutely stupid process they have for fixing the 'Check-in instructions' issue. You can't actually submit a fix like the other items. An error messages tells me to 'Please publish a check-in guide to submit this item for review.' Guess what? There isn't a 'publish' of anything. There is a text field for this information. And, guess what again? THE INFORMATION THEY WANT IS ALREADY THERE! In fact, I had to call customer support during this initial fix process to resolve this. In any case, it had already been submitted and accepted as resolved.
At this point I hate this program and I WOULD NOT recommend it to anyone. It has caused me A LOT of grief and frustration. I placed another call to customer support today only (again) to be told all they can do is send an email to the Airbnb Plus team. As I outlined before, that's a useless black hole.