After completing my fixes for Plus in December, and a TON of e-mails begging for them to finalize my listing, I finally got upgraded to plus in early March. I was so eager to get in that I didn't critically review all of my photos and now I'm finding several of them problematic; they don't seem to be edited to Plus standards, or really any professional photographer standards. It seems my bookings have only slowed down since entering Plus which obviously should not be the case, so I can't help but think it is these photos.
When I tried to change my cover photo, the website was glitchy and wouldn't allow it. Since then, they've added a button that allows you to "request a cover photo change." They just sent me my "new options," but despite being very clear several times, my problematic photos remain. (For instance, one of the living room shots has a bunch of cords exposed that we hid for the pictures, and the pillow looks slumped over - I think this was just a test shot, as the photographer sends the whole bundle to Airbnb to pick and edit.)
I hate not having control over my listing, and even worse, not having any access to customer service anymore. I first requested this change on March 7th. They've now provided me with my "options" almost a full month later. I've yet to actually speak to someone from the Plus team, though I've opened and closed two Superhost support cases in desperation. They were unable to help me because the Plus team alone controls this.
Is anyone else having an awful time with Plus support? Please submit your feedback if so. I'm using every channel available to submit mine. If this keeps up I may have to leave the program.