I am a super host many times over and I have never had to ask Airbnb for assistance with guests. However a recent stay resulted in a huge party at my property, vomit all over etc I called to ask advice about this situation, worried about the fact that guest had not yet filed a review. I was worried about filing for damages and getting a retaliatory review. I was told that reviews can be removed and not to worry. Sure enough, the guest filed a two star review. When I called to ask that the review be removed Airbnb refused because there was no offensive language or content. That was never explained to me.
How can a host ever file for damages without affecting reviews? Wait the two weeks and then file for damages? I had assumed that waiting was not wise in terms of collecting for the damages.
I think I just went from the biggest proponent of Airbnb to the exact opposite. Unbelievable that Airbnb does not have my back in a situation like this, even as a super host. The one time I need their help and it is nonexistent.
Ken