Last week I had a guest who needed to stay an extra day. Since he could not figure how to do it, I went into change reservation for him. It said for at least 4 days after the guest left that it was waiting for the guest approval. Then on day four, it w...
Latest reply by
Stephanie6
Hi All, I have a lady wanting to stay at my apartment. She's staying nearby her eldery parents who are celebrating their 61st wedding anniversary in London. She's said she wants to book, but there is a small chance her parents health could curtail the tri...
Latest reply by
Donna15
My guest made an instant booking on my flat (while I thought the instant booking was turned off) and claim that they booked it for their parents. They have no profile photo and only just created the account with no previous reviews. So i am a bit hesitate...
Latest reply by
Donna15
Can anyone let me know if and how I can leave negative feedback on this matter on the hosts page?Feeling really disappointed. I would never do this to any guests. Here's my story.......The host cancelled us saying that we were double booked, this infact ...
Latest reply by
Donna15
Hello! Following are the reservation details which we have recived from you & still we haven't received our payment. Recervation Code: 4W38WHGuest Name :Phoebe TaylorCheck in : 02nd August 2016Check Out :3rd August 2016Amount :194 USD Please give us a fee...
Latest reply by
David126
I have a two bedroom apartment. I have currently listed it as a one bedroom & lock my bedroom door. Sometimes I would like to list it as a two bedroom when I am away. How do I do this?
Latest reply by
Justin51
So far, looking at all the reviews my potential guests had gotten from other hosts, all is positive across the board, and so far I had no major problem, but I am fairly new to this, just had 12 bookings.But now I am getting a bit more cautious, having rea...
Latest reply by
Stephanie6
I took a booking two months ago for one night. Then last week I messaged them asking what time they would be arriving etc.No reply.Then I messaged again 3 days ago and yesterday with details to get in to the property.Still no reply.I have also text them w...
Latest reply by
Sandra126
Had a long term guest leave on the 5th of August and their payment still shows as PENDING. When will this be released? There really should be a way for hosts to contact Airbnb about these important issues - a direct help desk, something? Please reply Ai...
Latest reply by
Cory4