Hosting

My guest made an instant booking on my flat (while I thought the instant booking was turned off) and claim that they booked it for their parents. They have no profile photo and only just created the account with no previous reviews. So i am a bit hesitate... Latest reply by Donna15

Can anyone let me know if and how I can leave negative feedback on this matter on the hosts page?Feeling really disappointed. I would never do this to any guests. Here's my story.......The host cancelled us saying that we were double booked, this infact ... Latest reply by Donna15

Hello! Following are the reservation details which we have recived from you & still we haven't received our payment. Recervation Code: 4W38WHGuest Name :Phoebe TaylorCheck in : 02nd August 2016Check Out :3rd August 2016Amount :194 USD Please give us a fee... Latest reply by David126

I have a two bedroom apartment. I have currently listed it as a one bedroom & lock my bedroom door. Sometimes I would like to list it as a two bedroom when I am away. How do I do this? Latest reply by Justin51

So far, looking at all the reviews my potential guests had gotten from other hosts, all is positive across the board, and so far I had no major problem, but I am fairly new to this, just had 12 bookings.But now I am getting a bit more cautious, having rea... Latest reply by Stephanie6

I took a booking two months ago for one night. Then last week I messaged them asking what time they would be arriving etc.No reply.Then I messaged again 3 days ago and yesterday with details to get in to the property.Still no reply.I have also text them w... Latest reply by Sandra126

I don't want to ask the community, I want to ask AirBnB which is blocking pictures!Olivier Latest reply by Annette33

Had a long term guest leave on the 5th of August and their payment still shows as PENDING. When will this be released? There really should be a way for hosts to contact Airbnb about these important issues - a direct help desk, something? Please reply Ai... Latest reply by Cory4

We read that AirBnB will refund guests who claim extenuating circumstances:There's a death in the guest's familyThe guest has a serious illness or there's a serious illness in their familyThere's a natural disaster in the destination countryThere's politi... Latest reply by Doris11

Hello,I have received an enquiry for this property: https://www.airbnb.com/rooms/14141071In the message thread I cannot pre-approve because it says the dates are not available, but the dates are clearly available and to make sure I have blocked them and a...