Hosting

Had a long term guest leave on the 5th of August and their payment still shows as PENDING. When will this be released? There really should be a way for hosts to contact Airbnb about these important issues - a direct help desk, something? Please reply Ai... Latest reply by Cory4

We read that AirBnB will refund guests who claim extenuating circumstances:There's a death in the guest's familyThe guest has a serious illness or there's a serious illness in their familyThere's a natural disaster in the destination countryThere's politi... Latest reply by Doris11

Hello,I have received an enquiry for this property: https://www.airbnb.com/rooms/14141071In the message thread I cannot pre-approve because it says the dates are not available, but the dates are clearly available and to make sure I have blocked them and a...

We tend to host for longer terms, and recently lost a really good potential guest for a 2-month stay, because we could not show the apartment to the guest. In the past when we attempted to communicate to arrange a viewing with a similar guest we were stro... Latest reply by City-Limits-Ranch0

Hello, I have a guest who has a reservation for 7 (seven) nights. Now she would like to add an extra person for just 2 (two) of the nights. I looked at change feature but it only lets you change all the nights to 2 people, seems to be the same at the gue... Latest reply by Ange2

Hi - My guest wants to cancel their reservation, but she is telling me that it is already cancelled when she tries to cancel it online. From my perspective (the host) the reservation is still in ACCepted state and NOT cancelled state. Can anyone help plea... Latest reply by Melanie33

Hi guys, I have recently received what I initially thought was a booking enquiry. When I looked closer, I realised it was an apartment cleaning business accessing my site by placing a reservation request with no intention of booking. I feel that this is a... Latest reply by Leonie3

I recently had a guest who initially asked for a two-week booking, but added she would like to stay a week longer if I would reduce my rate. I agreed, reducing the rate rather significantly, thinking Bird in the Hand. I knew from the moment we met that ... Latest reply by Andrea9

What this strange 'currency' is that shows up instead of EURO. It is confusing to say the least. My page is in EURO (sonetimes shows $$$ till it gets itself sorted but ₹6680????!!!! What is that and why does it keep showing up? I want my Euro back! ;o) Th... Latest reply by Ante6

Hello fellow hosts, I am in need of some urgent advice. My current guests want to invite their parents to stay for a couple of nights in my apartment (they have the entire apartment to themselves, I'm not living there). Before booking this family asked fo... Latest reply by Eileen4