I have often sat waiting for hours for travellers to arrive, even when they say what time they will arrive they can still be hours late. I have to send an sms to ask when they arriving but they still don't understand that I too have to eat supper etc.. and can't just waste my evening waiting for them to turn up. Recently some travellers told me they would arrive at 6pm then by 7.40pm I sent them a text saying 'where are you?' they answered we'll be there for 10pm, but at 9.57pm they wrote again to say, we'll be there for 11pm. Finally at 11.35pm they turned up and were very rude, plus the fact that there was one more person than they had paid for, they didn't like the fact that I was questionning them about the extra person and changed the subject but saying that in a hotel they can arrive any time they like. I pointed out that it wasn't a hotel but my guest house and that check-in time was between 6-8pm, and that extra people had to pay extra, they said they didn't like my attitude and prompty left, luckily they had booked through 'bookingcom' and this is considered a 'no show' and so I was paid any way...