Perhaps I am looking for a place to vent and sorry for making this so long, but I have a guest in my home for 3 days. I should specify this is not my home this is a secondary home that I chose to Airbnb because of the flexibility Airbnb allows. What I am wondering is when it comes time to review should I click recommend or not recommend, by clicking not recommend this impacts the guest by them not being able to instantly book but by doing this it allows future hosts to review previous comments before accepting. Therefore I guess the question is would the hosting community want the option to review this guest before accepting them?
I received the following communication late at night from my current guest,
“Good evening, we have things to tell you about the house: the chairs break the wood does not hold it is very very dangerous ... there is no stove nor enough glass of wine for 5 people there has no salad bowls nor peel vegetable and little dishes for a complete family! Given the price of accommodation we are disappointed!”
This message and the messages there after seem to have rubbed me the wrong way, and I wonder upon check out should I be giving them a poor review and not recommend them to other hosts, would other hosts not want to host this guest or am I over reacting. I am not sure if it is the accusatory tone in the message or the over use of exclamation marks but I am sure this will result in a negative review from the guest.
A little more to the story, this guest is a fell host and is from France, I have hosted other hosts in the past and I would expect the communication would be more fluid and less accusatory more helpful as in hey we would really like some wine glasses can you bring some over.
If a guest leaves my home and private messages me that I should add this or that to the home, I generally will pick it up and have it there for the next guest, if they message me during their stay and I feel it is reasonable I will get what they need and drop it of asap.
In this scenario the chairs, yes one of the chairs broke I am assuming that the chairs have been misused by past guests and wear and tear has occurred, they obviously will need to be replaced soon. In relation to there being no stove, they meant there was no pans for a family of 5 when I went over they only found 1 small fry pan 2 large pots, 1 small pot, previous guests put the other two large fry pans and the baking sheets in the drawer of the stove and the guests did not look. The vegetable peeler, they are right I don’t have one, personally I don’t use them I use a knife to peel vegetables, and there are three knives at the home. The house has 6 salad plates, 6 cereal bowls, 6 dinner plates (just found out only 5 as someone has broken one), 6 spoons, forks, butter knives, 6 coffee mugs, 4 espresso cups and saucers, 6 glasses, 4 plastic cups, 2 wine glasses (left by previous guests) am I expected to have every comfort of home including wine glasses, potato peelers, lemon zesters etc. I have bowls I guess they were looking for a large mixing bowl to put a family size salad in. I feel my price is reasonable, they are paying $152 Canadian dollars for a fully furnished 3 bdrm home with a kitchen a bathroom and newly renovated, considering hotels in the area without a kitchen would cost about $250-300 for 4 people I considered the $152 to be more than reasonable but obviously as they stated they are very disappointed. Is this a guest that other hosts would want to be warned about?
