Automatic review feature

Yu17
Level 1
Florida, United States

Automatic review feature

Hi hosts, I'm proposing this feature to be added to the airbnb system. If you agree with me, please send the feedback message to the airbnb help center so we can have stronger voice and have us heard.

I'm writing to propose an added feature to review system: Automatic review, for host or guest who don't manually leave a review in 14 days. This is the method using by a few online marketplace websites to ensure fair reviews and ratings.
Because the reality is, there's a good portion of people, nearly 50% who are satisfied with the listing will not leave a review, for various reasons, one of it being too busy to leave reviews. Me myself is never a reviewer because it's really too much of a hassle. It's like you buy stuff from grocery store, you don't go on google to review the store. It's same logic in here.
And this is the reason why we have to introduce the automatic review feature, because the complainer are more likely to leave reviews than the people who are satisfied and perfectly fine with the listing. This really disadvantage the hosts a lot when you are only taking in consideration of the complainer low reviews and ignore the satisfied customers who didn't leave the review. And in my case, I have 50% guest who didn't leave a review, and I'm sure they like my listings and just didn't have time to leave a review. Otherwise they'll complain and leave a bad review. So my star rating should have been much higher than how it is now had the system allow automatic reviews of five stars for everyone who didn't leave a review. This method is really way fair than our current rating system. Because it's really the truth that whoever didn't complain is satisfied, and we need to hear those voices as well and it needs to be reflected in our reviews.
And I propose that the way it works for the guest or host who didn't leave review in 14 days, the system posts 5 star rating automatically and in the comment section it writes: " Automatic review after 14 days, the guest or host did not leave any comment."
Thank you so much for listening to me and I sincerely hope this feature can come into reality soon!

3 Replies 3
Farah1
Level 10
Seattle, WA

@Yu17 I understand that it can be annoying when the good guests do not leave reviews and they bad guests do. However, you admitted yourself that you also do not leave review. So, what do you expect? I cannot comprehend or rationalize how can someone who do not get any review deserve to get an automatic 5 stars? There are people who do not leave review because if they do, it is going to be a bad one. So, instead of leaving a bad review, they do not leave any at all. With the system that you propose, then the person will just get 5 stars review? I cannot imagine what kind of problem this will cause, then review is not accurate anymore because by not getting any, they will get an automatic 5 stars.

Yu17
Level 1
Florida, United States

I do not leave review because I don't think it's nessasrry to leave one when I like the things, and I don't have time to leave reviews for things. Again, it's like you buy stuff from department stores, you don't go to bbb and leave a positive review about how nice the stuff were and how helpful they have been. As a consumer, I don't think I'm obligated to do any extra work such as making reviews . There's people just like me, just too busy to leave reviews. Your assumptions of them not leaving reviews because they had bad experiences really has no basis. Even the super hosts have about 50% of guests who don't review them at all. Does that mean those 50% guest hated their experiences and just held all of those opinions? It's really not logically and not how it truly is. 

Yu17
Level 1
Florida, United States

And also if you have not noticed, the complainers always have more to say, they write lengthy articles in the reviews. And the happy guest only have a few words most of the time to expresss their appreciations. And this is the perfect illustration that unhappy guests are more likely to leave reviews than the happy guests. 
You also do the same thing in your review replies as well. You always make sure all negative reviews gets a response from you, and most of the times you type up lengthy replies to those negative reviews. But you don't always reply to all positive reviews. And even when you do occasionally reply, they are short and simple. Does that mean you didn't reply because you were unhappy about those positive review guests? Of course not, you were simply too busy responding to all reviews. Same logic applies to the guest reviews as well. When someone don't leave any reviews, they safe usually too busy leaving reviews. And when someone dislike the place, they'll make sure they get heard. So by not considering the large percentage of people who didn't leave review, the review itself is not fair and is make the negative reviews weigh more than it's supposed to be.