BOOKINGS

[Maree11]

Hi 

I have a customer which is he has not had good host feed back and has booked with us. I don't know what to do.

He has booked and I need to accept or decline. But will that effect my status and will I get penalysed against this?

As I lost my husband recently and unfortunately had to cancel some bookings due to this. And I don't want to upset my ratings.

Or should I just leave the booking and not accept or decline and let it roll over, as it is for just one night.

Your feed back would be greatly assisted.

Maree

[Branka-and-Silvia0]

@Maree11

if he already booked then you would not have an option to decline or accept. You could only cancel your reservation .

So he either sent you an inquiry or a request. 

If it is an inquiry you can just answer in text .

If it is an request then you should either click accept or decline button in 24 h period

[Maree11]

Thanks for replying. What if I let it lapse over 24 hour period, I know it get blocked but am I penalysed? Maree

[Fred13]

It 'sounds' like you have a ~request~ for a booking and the choices are Accept or Decline, right? Best to 'answer' either way vs let the 24-hour clock expire.