Booking for 4 - 6 showed up

[Vera6]

My actual guest made a booking for 4 during 4 months. Although they are only two and they asked if some guests could come for some days, we have just learned that they will be 6 for at least 21 out of the 60 days.

We hace talked with the guests who are willing to pay for the extra guests but I don't know how to modify the price just for some of the dates during their whole stay.

Could you help please?

Thank you

[Marit-Anne0]

You can issue a claim through the resolution center.

[Dave-and-Deb0]

Hi @Vera6,

Like @Marit-Anne0 mentioned, use the resolution center: https://community.airbnb.com/t5/General-Hosting/The-Resolution-Center-A-How-To-Guide-Request-or-Offe...

Dave

[Vera6]

Thank you for your answer.

In the resolution center I can't enter past or current reservations 😞

[Dave-and-Deb0]

@Vera6,

Use the option "Request payment for extra services".  You will not want to use the change date or guests as this will probably charge for all the dates.  Have a total extra charge and enter it using the "Request payment for extra services" option.

Dave