Airbnb customer service doesn't monitor this host-based forum. It's unlikely that they'll open a bug ticket based on your post for hosts. I'd suggest contacting airbnb directly.
How frustrating, @Bruce44! If phoning doesn't work, try tweeting AirbnbHelp in Twitter. If you do not have a Twitter account, you might consider setting one up for this. It is not an emergency, but I know I would be seething if Florence was spelled Florance on my listing. Good luck!