Back in January I turned on instant book in the hopes it would aid in reservations during the slow winter months. Just now I see that a guest made a reservation in May 2018. We never have allowed reservations more than a year in advance, but somehow that setting was changed. It seems there's always gliches with any updates we make to rates, descriptions, etc.
Anyways, I've verbally committed the apartment, along with our other 3, during the same time period. How can I cancel this reservation without a penalty?