Cancellation Policy Not Fair for Homeowners

Cancellation Policy Not Fair for Homeowners

Airbnb's cancellation policy that they give for those of us who typically rent for 7 days are less is unaccaptable compared to VRBO/Homeaway.  Today I received a 7 day cancellation and received only 50 percent refund.  This was a date that I had two people vying for.  Now I'll be unable to fill it.  

 

With VRBO, I have the ability to set up no refunds within 30 days.  This gives me the ability to try to book this block of time in a month vs 7 days.  

 

Homeaway/VRBO has it right on this one.  They protect the homeowners.

1 Reply 1

There is a small change now with regard to cancellation - on the actual listing page they show cancellation policy: Strict (for example) and then they articulate what that means.   This is new, it used to only mention the level (flexible, moderate, strict) with no explanation.

 

@sharon  remember seeing an option for "superstrict" that was available to certain hosts.  You might inquire with airbnb support if that's an option for you.

More tools to help you meet your goals

Resource Center

Explore guides for hospitality, managing your listing, and growing your business.