Cancellation refund request

[Michael360]

Hello community! How do other host deal with guest who request a refund after cancelling last minute? They are saying that they had unforseen circumstances. Thank you for the feedback!

Michael

[Ian76]

It depends on your booking terms...are you strict or moderate? You shouldn't be required to give them 100% of their money back...

[Gerry-And-Rashid0]

Keep in mind the following

They should have travel insurance in the event of delays caused by cancelled flights, illness, etc..

They can approach AirBnB if they have extenuating circumstances - eg close family member is very ill, etc..

Then depending on how you feel, how far away the booking is and whether or not you think you can resell the rooms - you can either give a full refund, say you will refund the nights you can sell, etc...

Also subject of course to your cancellation policy. 

Often helps to put yourself in their shoes - how would you like/expect to be treated.