Hosting

Custom List Message Item

Guest installed adhesive child safety locks

Without asking, a long-term guest installed adhesive child safety locks onto the outside of my cabinets and Im worried that if I pry them off, they will ruin the cabinet finish. Im a bit frustrated as I have new guests arriving and dont have adequate time... read more

Created 06-08-2020 | Latest reply 06-08-2020 by Fred13

in Norwalk, CT

Problems with Airbnb and resolution center, no help at all. Awful guests protected by Airbnb. Be ver

I'm a Superhost from Montreal, who has been doing business with Airbnb since June 2016. We hosted, so far, more than 90 reservations. Lately I had major issues with one guest. The initial reservation was for 2 guests but they were at least 5 people. Which... read more

Created 12-02-2017 | Latest reply 06-08-2020 by Donald28

Problems with Airbnb and resolution center, no help at all. Awful guests protected by Airbnb. Be ver

in Montreal, Canada

what would YOU do? take her money? let her forfeit her payment? with a strict no refund cancel policy? teach her a lesson?

**The associate told me it would be escalated, prioritized and handled right away, when I asked if that meant 3 hours, he didn't have an answer.PLEASE WITHDRAW AND CANCEL THIS REQUEST. THE G... read more

Created 03-08-2020 | Latest reply 06-08-2020 by Donald28

in Pittsburgh, PA

Cancellations - Guest error

I have a guest booked to stay arriving from a country which means she must adhere to a 14 day quarantine, this has been in place prior to her booking my property. She has now contacted me and been rather rude and then demanding I change my cancellation po... read more

Created 03-08-2020 | Latest reply 06-08-2020 by Mike-And-Jane0

in Glasgow, United Kingdom

Guest booking for someone else

So a guest has booked my apartment and she disclosed from the start that she was booking on behalf of someone else. I agreed on condition that I get copies of all the guests IDs, which they have provided. After doing my due diligence on those IDs I didn'... read more

Created 16-11-2017 | Latest reply 06-08-2020 by Paul1255

in Johannesburg, South Africa

Hi

Hi, everyone Firs thing - I want to change my nickname here 666 and don't know how. Question: Yesterday my guest checked in for 32 days stay. Today he complained about dust and uncleanness. I offered him to fix it but he denied. I cleaned the house just... read more

Created 01-08-2020 | Latest reply 06-08-2020 by Helen3

in Tbilisi, Georgia

🏡 🛌 Emoji support in listing title

It's 2017.. competition is fierce. How do you make your listing stand out? I thought that would be emojis but it seems if you use emojis on airbnb it breaks your listing's title and just becomes blank (try at your own risk). That being said, I would like ... read more

Created 31-03-2017 | Latest reply 06-08-2020 by Frédéric22

in Montreal, Canada

Where is the host referral program?

Hi Everyone, Does anyone have any idea when the host referral program will be brought back? Airbnb states it is on pause "due to COVID", yet they continue to accept direct sign ups for new hosts. How does that prevent COVID? Seems like a way to get new si... read more

Created 05-08-2020 | Latest reply 05-08-2020 by Inna22

in Chatham-Kent, Canada

Where to see listing views

I used to check my listing views obsessively, but haven't done so in probably over a year. I simply cannot find any way to look at listing view data anymore.There used to be a chart where you could pretty much see how many views any listing had, on any g... read more

Created 05-07-2020 | Latest reply 05-08-2020 by Christopher187

in Urbana, IL

5 stars in all categories but 4 star stay?

I don't understand how a guest can leave 5 stars in all categories, plus a lovely review, but it comes up as 4 stars. Am I missing something?

Created 14-05-2018 | Latest reply 05-08-2020 by Marcela337

in La Feuillée, France

Top contributors

Laura2592

Frederick, MD

1204

2128
Sarah977

Sayulita, Mexico

16804

29517
Ann72

NY, NY

3181

5462
Fred13

Placencia, Belize

4195

6075
Andrew0

Berlin, Germany

4151

9689