Hosting

Hi therei have 2 listings, both qualifying for the “Family Collection”One listing is included & the other (although it EASILY qualifies!) shows as “not eligible”??? (Both the above mentioned listing feature in the “Work Collection”)I have been trying to g... Latest reply by Maria481

My house is in Osceola County, however, Airbnb collects and remits occupancy taxes to Orange County. Meanwhile, I pay occupancy taxes to Osceola since Airbnb does not have an agreement with OSceola Count for occupancy taxes. It is very unfortunate that f... Latest reply by Ken320

As a host I can see that there is a security deposit set on the guest but when I switched to traveling mode I don't see the security deposit on my listing and I presume that it is the same for my guest. Latest reply by Colette204

How do I add additional amenities on my listing other than those which are in the "tick the box" section? I have received feedback from guests that they would have liked to know more of the things we offer eg filtered water tea /coffee, bikes etc before t... Latest reply by Mona113

My first potentially problematic guest has been here less than an hour and I can just tell. So far she's:Showed up later than SHE said. Parked in the wrong place.SHOCKED there were dogs.Asked me to take her bags upstairs.Upset bathroom was downstairs.Surp... Latest reply by Victoria576

It had been a wonderful 2 years of Hosting experience on Airbnb until the current booking. 2 girls booked to stay for 50 days and the nightmare started there. We are hospitable , accomodating and keep the place very clean and tidy . These girls used to th... Latest reply by Branka-and-Silvia0

I joined Airbnb 3 years ago, 100% rate within the hour0 Trip Cancellations62 families over 3 years with an average of 4.8% Yet I am being penalised for not accepting people whom I sense could be trouble. I understand the reasoning behind the Airbnb criter... Latest reply by Diana-And-Lando0

For some reason, on the mobile app calendar, airbnb shows the day before I have a booking as being booked up (as well as the actual nights that have been booked). This doesn't happen on the airbnb website or on my hosting calendar. I have turned of... Latest reply by Karen160

Hi everyone,My home is located at a resort called Wintergreen. When potential guests search for homes at that resort, they type in "Wintergreen." When listing my property, I had to give it's actual address which is in a town called "Roseland." My prop... Latest reply by Johannah4

I recently had a weird experience with some guests cancelling on me, I then was asked to leave a review about their stay. I have both called airbnb and submitted detailed feedback regarding my opinion on this. Where I do see the benefit in reviews for can... Latest reply by Paul1255