Cancellation

[Moira21]

Seen a recently cancelled booking for last weekend which states that I had cancelled. Unless I'm having a senile moment, I definitely did not cancel this booking. I did block those dates on the calendar so that no-one could book, so maybe the guest was attempting to book at that precise time. Anyone else had this happen? It doesn't look like I've been penalised but still not happy that it says I had cancelled when I didn't.

[Linda108]

@Moira21  It might be a good idea to contact Air BNB and ensure that the system is not "crediting" you with a cancellation since there are host penalties related to that.  Probably you are correct that as you were blocking the dates someone was trying to book.  It could be an Air BNB cancellation.   Here is a guide to contacting Air BNB.  For this I would use Twitter.

https://community.withairbnb.com/t5/Help/Contact-Airbnb-A-Community-Help-Guide/m-p/16165#M728

[Moira21]

@Linda108 Thanks for the reply. No charges have appeared to date and still have superhost status, as I believe a cancellation affects this.