Cancellations from a Guest

[Marc251]

Good morning Airbnb Hosts or Community, I'm a fairly new Host as of July and only hosted 4 guest. I was wondering does Airbnb look at Guest reasonings for cancelling? I just had a Guest cancel on me, because he said he did not know if my posting was fake and that my last name (McCalebb)  resembles his first name (Caleb). But clearly I have good reviews from my 3 previous Guests. He tied up those dates for almost 2 weeks. Is this just something I should get use to?

[Gerry-And-Rashid0]

@Marc251

Get used to it - have a moderate or strict policy so that you may at least get something if it's a last minute cancellation. Happens all the time in the travel business.

[David1354]

hello all

i was on a trip, just landed, and much to my surprise

i see a message from airbnb saying that THEY cancelled reservation on my behalf ?

now

the guest send me a text asking where to get the keys
when theres only one place in my compuond, the reception desk

now i have no more messages from the guest

my onsite manager has no idea what happened

do i get a penalty for this ?

many thanks

[Branka-and-Silvia0]

@David1354

your guest can cancel ON YOUR BEHALF only if he sends you a request to cancel on your behalf and you clicked on "agree" button.

(Your guest can cancel on his behalf without your approval and be refunded according to your cancellation policy )

If your guest has cancelled then those days should be opened in your calendar.

my advice would be not to let this guest check in before you find out what happened. Contact Airbnb first, here is how:

https://community.withairbnb.com/t5/Help/Contact-Airbnb-A-Community-Help-Guide-UPDATED/m-p/413245

the fastes way is through twitter or make a phone call.