Closing the account in January, but a guest booked for 2 days on February

[Luis712]

Hello community! 

FIrst of all, thanks for taking the time to reading this. 

I am closing the account in January. I already blocked out all the months comming after, 

but just one day before doing that a guest made a booking on Feb. I contacted her and explain 

the situation which she understands and is willing to help in terms of cancelliing, but she is afraid 

she'll be loosing a 15 euros bonus. And as she is willing to book somewhere else before is too late, 

she's asking me cancel ASAP (and I understan), but my concern is the penalty I would get if cancel it 

just like that. I looked for other ways, but I couldn't see any. So, do you guys have any idea of how

should I deal with this? If I cancel, my account will be suspended, I guess, as I accidentally made a

cancellation to my very first booking last Dec. 

In any case, I just would like to make it easier for her and hopefully avoid facts that might 

affect my ad. 

Anyway, thanks again for your time and I hope to hear any feedback soon! 

Have a nice week! 

Luis

[James-and-Sandy0]

@Luis712 I did it just yesterday but in different case, I double booked my listing. I accepted the inquiry and realised in 5min its not possible so I messenge the guest say sorry and I contacted Airbnb and told as what it is. Airbnb will waive my penalty but they still put that " host cancel the guest " on my page. Now it shows there but penalty waive. Well..

[Luis712]

Hello James and Sandy, 

Thank you for sharing your experience to me. I'll try it out too. 

I hope they do the same to me. 

Have you both a nice Sunday!! 

[Linda108]

Contact Air BNB and request the booking being cancelled.  If you have had communication with the guest via the Air BNB system, it would substantiate your situation.  Here is a guide for contacting Air BNB.

https://community.withairbnb.com/t5/Help/Contact-Airbnb-A-Community-Help-Guide/m-p/16165#M728

[Luis712]

Hey Linda!  

Thanks for the feedback! 

You really honour your name! 😉 

I really appreciate it!! 

Have a nice Sunday!