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Declined offer

‎08-03-2016 05:16 PM
Mike35
Level 1
Silves, Portugal
‎08-03-2016 05:16 PM

Declined offer

I had an enquiry but I declined it. The guest now appears to have been charged by airbnb and wants her money back How do I deal with this?

 

‎08-03-2016 05:16 PM
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‎08-03-2016 06:20 PM
Momi0
Level 10
Honolulu, HI
‎08-03-2016 06:20 PM

have them contact airbnb.  This is not your issue.  If you declined the inquiry, then their credit card was NOT charged, so I am not sure why they are telling you this.  I am a host AND have personally booked my own stays thru Airbnb and nothing is charged until the Host confirms the booking.  If you didn't confirm a booking, then they weren't charged.  Again, have them contact Airbnb directly.  They have the same HELP button on their account as well.  Good Luck

If you feel that me or another host have helped you, feel free to click on the "thumbs up" button at the end of any post. Thank you so much.

Aloha, Momi

Great way to contact Airbnb or via Twitter at AirbnbHelp / Facebook


‎08-03-2016 06:20 PM
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