I had a guest instant book for a checkin today. We have a st...
Latest reply
I had a guest instant book for a checkin today. We have a strict 4pm checkin time & they showed up at 2:15 saying they chose ...
Latest reply
Sign in with your Airbnb account to continue reading, sharing, and connecting with millions of hosts from around the world.
Lizzie Hi @Willow and Cor from Netherland,
I need help! I have gusts with a child 7 years old. Tomorrow they are leaving with check out at 11.30 a. m. and I have another guest the same day at 18 p.m. My problem is with the guests with the child. They have told me that I will have no problem with them and have send so nice comments untill now. Their booking is for 3 days.
Today they hang the child,s sheet out of the window, I have send them worning that they should not do this, no reply - then send them new message that I have to enter to bring down the sheet because one of the neighbours had complained. They have immediately removed it and messaged me that did so.
Now I wonder if the sheet was hanged because they have a child who gets drunk(wet) at night. If this is so - my two down duvets will be all over wet with urine, as I have put him 2 duvets instead of mattress - I told the mother that I can provide other bedding but she was excited of the way I had arranged the sofa for the child. I have a deposit.
Can I ask them now for the purpose of hanging the sheet and if the down duvets are not wet as well? Shall I ask them to do the check-out earlier with half an hour? Or should I leave the matter for tomorrow at the chech-out time - and if really my suspects get right - how I should handle the matter?
My duvets are down and feather - one and a half year old.And they cannot be dry cleaned - but only washed, but NO WAY to find someone to do this - they refuse to do this job, therefore if my suspects go right - I have to buy new down duvets, oh that hurts me - on the other hand I non stop am asking myself - am I not a bit too suspicious and touchy... But if the child really is one who gets wet at night - was not his mother responsibility to tell me that so that I would provide the bed with special plastic - I asked if they need s-th - no, they told me. What to do now?
Any child can have a humiliating accident, esp when sleeping away from home. So, before your next child, buy the mattress protector. I have them for the grownups as well, keeps the mattress spotless! A mattress is expensive, a protector only little money. For a peaceful night's rest for you, the host, protect the mattresses your guests sleep on!
For washing duvets, yes to tennis balls (bashes the filling as it goes round). Use half the detergent you would normally use. If there's instructions on the doona, do that.
Stop and take it out periodically, feeling for wet lumps and bash it up again. Even when it all feels perfectly dry, do it a little longer until it is totally fluffy and lump free. Feathers tend to stick together until completely dry. If there's time, hang it for a bit before using it, just to be super shore there's no damp. That is what causes any smell. No need to get rid of them, even if weed on. Relax!
They left and all was PERFECT as Willow has suggested it will be - thank you ALL who supported me - it is my first experience with children - but I will provide a wet protector next time,
Question - I would like to have children, but 5 years up - but there is no way to ask the exact years of children the flat is o.k.