06-28-2016 09:10 AM
I'm a new host and things are going swimmingly thus far! I'm curious if anyone has noticed a drop in bookings by adding a security deposit to their listing. I understand it's not actually charged until a claim is made against it, but do travelers all understand that clearly??
I ask because I'd like to add a $1200 security deposit to our listing, and here's why: Our apartment plumbing goes through an ejector pit and then out to a septic tank. As such, if ANYTHING other than the provided toilet paper and normal waste goes down the drain, it's an automatic $1200 to replace the pump in the ejector pit. We've included the following verbiage in our house rules: "Apartment is on an ejector pit & septic system, so ONLY the provided toilet paper & human waste is allowed down the drains. (No baby wipes, paper towels, tissues, feminine products, etc. allowed down the drains.) Failure to comply will be a $1,200 plumbing charge that will be charged to guest." We also have a sticker on the toilet tank that spells this out as well.
Will adding a $1200 security deposit negatively impact bookings? Should I forego the security deposit and just cross my fingers and rely on Airbnb's host guarantee? (yikes!) Any insight from Airbnb or other hosts would be welcome.
06-28-2016 09:29 AM
06-28-2016 09:50 AM
You definitely need to add the security deposit. It's highly unlikely that the host guarantee scheme will cover this type of damage - which is clearly a high risk item.
06-28-2016 11:49 AM
Thank you for the feedback. ...I guess the other element of my question is regarding the AMOUNT of that security deposit. If I were booking a place for a few nights, and saw a security deposit of $1200, it would definitely deter me from booking if I thought I were going to have to come out-of-pocket for that amount simply to book a place for a night or two. I'd be put-off by it. In your experience, do most travelers realize that the deposit doesn't ACTUALLY get charged unless there's a claim against it??
06-28-2016 11:38 AM
I agree....I would add the security deposit...but I also would make it very clear to the guests about the issue and that they are responsible if they flush anything but tp.