Extenuating circumstances

[Craig-And-Karen0]

I had to cancel a gues as our boiler stopped working - no hear or hot water!

I now need top send the boiler paper to Airbnb 

But I can not find anywhere how I contact them to show it was extenuating

Can anyone help

[Cynthia-and-Chris1]

You'll need to call them and they will instruct you where to send it.

[Dee9]

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