With Airbnb being such a global phenomenon we are constantly getting new users all the time. Most of these users don't understand that Airbnb is a community built on trust. I've recently been getting a ton of requests from guests with 0 reviews and 1-2 verifications. (Phone number and Email isn't good enough for me) So I like to prompt guests politely to add their verification and a profile picture. In doing this you are also opening up a healthy dialogue for conversation. By moving forward with the verification process and helping your potential guests work through it I do beleive you can build a level of trust and comfort in your guest prior to their arrival. I just wanted to share one of my Favorite Saved Responses that I send to these types of requests.
"Hello
Thanks so much for the booking, sounds like great trip!
Is this your first-time using Airbnb? Congratulations on choosing this great alternative to accommodation. As we are a community built on trust, a couple of the requirements for our new guests is that they completely go through the verification process in the trust section of their profile. Inputting your government ID and a profile picture gives hosts a piece of mind and comfort in their guests.
If you could please take a minute to complete this, I’d be happy to confirm you’re booking.
Let me know if you have any issues.
Orion."
Feel free to post some of your favorite saved responses in the comments
Cheers and happy hosting!