We are new hosts to Airbnb and just completed listing our flat in Edingburgh last night. Not familiar yet with how the minimumpricing/lengh of stay options worked,we got an instant booking (we didnt even know what that was) at a rock bottom price - even though we had smart pricing set - for 2 nights 30-Dev to 1 Jan - the Edinbrgh hogmanya period which is the busiest time of year here. We explained to our gueste that we were lookig for 7 day booking. He asked us to cancel the resrvation from our end, which we did.
Our calender is now "blocked" on 30/31st December, which means we wont get any bookings for this high value week.
As our reason for cancelling does not fit in the extenuating circumstances list, there does not seem to be anyway to communciate with Airbnb to discuss this.
Anyone got any suggestions?
