First guests from hell

[Robert1411]

So, i have my first guest and wow he is so disrespectful it's unreal.

I have a no smoking rule in the house, I am a smoker but smoke outside my guest from hell just smokes in the kitchen and has no respect when i say this is a no smoking house. Hes been drunk every night, argumentative and as messy as a teenager. Thank good i only have him until friday morning.

My question is If i leave him a bad review will that look bad for me? I do feel Future host that may get him should be aware.

[Paul1255]

Hi @Robert1411 I hope you are well!

This sounds like a nightmare guest.

I understand you're new to Airbnb and I hope you realise that the majority of guests are not like this.

Please realise that you don't have to put up with guests who break your house rules, are drunk and argumentative- you can contact Airbnb customer services and have their stay cancelled- surely this would be better than dealing with him until Friday...it's only Tuesday now!

If you really can manage with him until check-out then of course leave a factual, calm and considered review (I'd leave out anything such as being drunk/mentioning alcohol as you don't want to give the guest grounds to have the review removed).

Give a firm thumbs down also and hosts will have a clear idea about if they'd like to host this guest or not.

If the stay has been a difficult one and if you have had confrontations with the guest and so on he may not leave you a positive review, and if this is your first review may not bode well for future guests looking at your listing- but you do have the right of reply to any review he makes (as long as you have also reviewed him).

I hope everything ends well with this guest and your next ones are amazing!

Paul 🙂

[Robert1411]

Thanks Paul,

Im sure not all guests are like this and i agree he is propabley one of few. So i guess my question would now be How would i go about evicting him and what if he refuses to leave?

[Paul1255]

@Robert1411 call Airbnb customer services and explain the issues that you have been having with your guest, that you are not comfortable with him staying and you'd like them to cancel his stay and find him alternative acommodation.

You wouldn't be evicting him- but removing his permission to stay (unless he's a long-term tenant and has other rights, you don't mention when his stay started)

[Robert1411]

Thanks Paul I will certainly be giving them a call. The only other way to get rid is to maybe have a new patio layed lol. I jest.

[Paul1255]

Oh very Brookside of you @Robert1411 ahahaha! 

[Ben551]

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@Paul1255 wrote:

Hi @Robert1411 I hope you are well!

This sounds like a nightmare guest.

I understand you're new to Airbnb and I hope you realise that the majority of guests are not like this.

Please realise that you don't have to put up with guests who break your house rules, are drunk and argumentative- you can contact Airbnb customer services and have their stay cancelled- surely this would be better than dealing with him until Friday...it's only Tuesday now!

If you really can manage with him until check-out then of course leave a factual, calm and considered review (I'd leave out anything such as being drunk/mentioning alcohol as you don't want to give the guest grounds to have the review removed).

Give a firm thumbs down also and hosts will have a clear idea about if they'd like to host this guest or not.

If the stay has been a difficult one and if you have had confrontations with the guest and so on he may not leave you a positive review, and if this is your first review may not bode well for future guests looking at your listing- but you do have the right of reply to any review he makes (as long as you have also reviewed him).

I hope everything ends well with this guest and your next ones are amazing!

Paul 🙂

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Hey Paul - what is the deal with the thumbs down thing at the end of leaving a guest a review?  Do they get to see it?  I noticed it says they wont and it's not shown publicly.... so where does it get shown?
 

[Paul1255]

@Ben551 if you thumbs down then you aren't recommending the guest- the numbers of hosts who recommend guests shows on their profile- so say 5 reviews and recommended by 1 hosts= would show you that 4 don't recommend the guest.

A streak of thumbs down should also be reviewed by Airbnb I would like to think!

[Emiel1]

@Robert1411,

It is good practice to leave an honest review, that's why there is a review system.  The guest can not see your review until it is published (published: when he writes one himself, or after the review time limit of 14 days has  expired).

He will probably also be somehow negative in his review, i guess.

It's all part of the business

Best regards.

Emiel

[Branka-and-Silvia0]

@Robert1411

oh lucky you, usually it takes longer to get a bingo from hell 🙂 so he deserves a thumb down and few nice words about his behavior

it will not look bad for you if you don't go into details and if you are short and neutral. Do not write the review until you cool down first. 

[Sandra856]

@Robert1411 I just had a guest I have to leave a bad review to last week. She haven't left me a review yet and I'm waiting to leave mine to the very last day. If I wrote one now she will get a message that I left one and she could then be triggered into leaving me one. When waiting to the very last day to leave the review the chances she will leave one is much smaller as she won't have much time. When leaving a review guests won't be able to read yours until they left one themselves OR after the 14 day period is over and then it will be to late for them to leave a review.

I'm sorry to hear about your terrible guest. Always call or write airbnb if you need help on  cancelling a guest reservation. If you cancel from your side without contacting airbnb they will punish you, penalise you. 

[Robert1411]

Thank you all for your advice.

I think i willl have words with him again tomorrow when he is sober and consider my review carefully and also wait until the last minute. I have a few guests booked shortly after who will I'm positive be lovely people and will hopefully leave me some positive feed back and tell a different story.

[Helen728]

Hey Robert! I am sorry to hear about your experience with your first guest. Unfortunately having bad guests is almost as common as having a good guest nowadays. I would suggest leaving a detailed and honest review for him because most likely he will be disrespectful to other hosts as well. And I agree with other hosts, leave a review for him on the last day so he does not have the chance to change his review (if he initially wrote a positive one) or leave a bad review. 

[Sandra856]

@Helen728 It is not possible to change a review when both guest and host have submitted one. 

https://www.airbnb.com/help/article/367/can-i-edit-a-review-i-wrote

[Helen728]

Yes to clarify the guest has 48 hours after they’ve written a review for you to change it (if you haven’t wrote one for them yet). But after you both write one they can’t change their review. I also find that if a guest leaves an unreasonably bad review for you, you should reply to it to clarify things for your future guests.