Five Stars Turn into One Stars

[Michael956]

So this is what happens when Airbnb "enhances" the review process for guests and forces them to fill out too many fields.  This guest gave me an overall 5 Star review, so thankfully these individual 1 Stars won't affect my SuperHost Status, but it's still annoying to see them.  You can see by reading the guest's feedback that the guest obviously meant to hit the 5 Star buttons, but hit the one star buttons instead.  My understanding is that guests don't see this feedback in public reviews, but I did notice on this listing that the "highlights" box at the top of the listing---the place where it used to say "100% of guests like this location" or "100% of guests found this listing to be sparkling clean" has now disappeared.  I guess it brought down my averages.  Since she gave me an overall 5 star review, I don't think I'll bother to contact Airbnb "support" to fix or change this, but I still find it annoying.  No one has time for this lengthy review process that Airbnb has forced on guests, and this is the result. 

[Michael956]

And this is the 5 Star overall rating she gave me:

[Emilia42]

@Michael956,  it stinks this happened and I would be super annoyed as well! But I think your guest is kind of dense. The only reason he/she "commented" on each of the individual categories was because Airbnb asked what was the reasoning for giving the very bad 1 star rating. You would think that after the first prompt of 'why are you rating your host so poorly' that she/he would have seen their error.

[Michael956]

She was an older women using a cell phone during her travels, so I  suspect she may have had issues with her sight and stiff fingers using a small screen, as well as perhaps not being internet saavy.  Airbnb is not being "user friendly" with this expanded guest review system.  

[Emilia42]

I will not defend the review system because we all know there are issues. I am not a technology savvy person; I don’t have a smart phone, but it takes me all but 2 minutes to complete the 4 step review as a guest. But who knows maybe the process is much longer on an iPhone? My fingers are surely too fat for that.

[Sarah977]

@Michael956  I would contact Airbnb about this- not to demand that they change or ignore  those star ratings, although it would sure be nice if they did, but as more fodder for what we have been saying- that the guest review process is far too onerous and guests either don't bother to review at all, or get confused like this guest did.