Guest Cancelled Early

[Ben67]

Hi,

I had a guest (who also brought 3 other guests) reserve for 3 nights. He ended up only staying 2, and wants a refund for the rest. How do I refund him for the last night? He paid $271 total, so what's fair if my cleaning fee is only $10?

[Victoria57]

Hi @Ben67, you can refund your guest through the Resolution Centre. He paid the equivalent of $90 a night but as it's presumably too late to re-let the place I would offer something like $45. Don't refund the cleaning fee, you have to do the cleaning however long he was there.

https://www.airbnb.co.uk/help/article/165/how-do-i-refund-my-guest

[Maria-Lurdes0]

@Ben67 Just because someone checks out early doesn't mean that they are automatically eligible for a refund for unused nights.  You had your place ready, you blocked off your calendar and you honored your commitment to the guest.   You needn't feel pressured by a guest to refund because they decided to check out early....