Guest canceled booking

[Niall4]

HI All 

A guest has canceled a booking about 3 days ago and the cancelation was confirmed. Its higlighted grey in the origenal date he had booked, but when i click on the date it showes the booking as still condirmed and wont let me make any alterations to make the date available again or alter the price. Help with this issue would be much appreciated 

niall

[Maria-Lurdes0]

Hi @Niall4 is it possible that YOU canceled the booking, not the guest?  Normally once the guest cancels you'll receive an email like this:

We regret to inform you that your guest Meredith canceled reservation XXXX starting on 2016-11-30. Per your cancellation policy, your payout has been updated to $XXX. Your guest was refunded $XXX.

An adjustment of -$XXX has been applied to your account.

For more information on cancellation payouts, please see our FAQ.

Your calendar has also been updated to show that the previously booked dates are now available.

Regards,
The Airbnb Team

What you are describing is one of the penalties of a HOST having canceled on the guest - the penalty being a blocked calendar, preventing you from re-booking those dates.

You may have done so accidentally, at the request of the guest, but the result is the same.   If this is the case, you must phone Airbnb right away and let them know that you're a new host, you didn't know how the process worked, and you canceled for the guest in error.   It's super important to get this cleared up to show correctly.

Good luck to you.

[Robin4]

@Niall4.....Sorry to disagree with @Maria-Lurdes0 as she is such a fantastic contributor but, what she has described is (in actual fact) the only 'succesfull' outcome for you!

What you possibly received is an email which said....

Guest meredith wishes to cancel her stay at ............. on 30/11/2016

To give Meredith time to make alternative arrangements you have 48 hours to respond.

If we do not here from you we will cancel the booking on your behalf!

Now on receiving this you think that ABB are being to good guys here and are sorting this out for you and there is no need for you to take any further action. What is actually happening is, your silence means that you have taken responsibility for the cancellation and you will have to suffer the subsequent penalties.

Niall....you never agree to a guest cancellation....no matter how it is worded! You must always make the cancellation the guests responsibility.

I am so sorry to disagree with another experienced host, as it does none of us any good 'bickering' amongst each other but if your calendar is showing as un-available it will be because you have made it that way!

Cheers.....Rob

[Niall4]

Thanks you very much  for both your replies !

Im aware of the penelty for canceling a booking on behalf of a guest - hence the reason why i asked the guest to cancel the booking himself through airbnb - I even recieved a message from  airbnb confirming he canceled. So its on record that it was the guest that made the cancelation not me ! Is there anything i can do in this case ? 

Many thanks 

Niall