Guest has problem paying thro airbnb?

[Andy61]

Hi - I have accepted the request for a guest to stay but have now got this message from my guest:

"Problem Andy. The site will not give me access to pay. It just keeps going round in circles."

Anybody had this problem? Any advice on what to ask to help them, or where to send them for help?

[Rhonda22]

have them call air b and b.  It is very difficult to know what the problem is on the other persons end.  air b and b can walk them through the payment process.  It might be that they are using the wrong web browser.  ask them to use chrome.

[Serena1]

@Andy61

I solved by sending to my guest which the system did not access the book, sending him a special offer, which he accepted and the reservation has been successful ..

[Andy61]

Thanks for quick reply.

My guest gave me additional info - in that she can't log in using her facebook login. Looking on the internet this has been a problem. Has anyone here experienced this?

[Gerry-And-Rashid0]

Ask her to use another browser or download the app. You won;t be able to sort this out for her....