Guests destroyed our inventory !!!!

[Goran70]

Please can someone  help and advice  me how and to who I have to address the application for a home  destroyed inventory (a large double bed) that has been broken 4 night ago  after Ultra Party in Split ( Croatia ) by our guests?

   The guests admitted that they broke the bed (proof in the photographs) but that it was unlucky and that they  did not do nothing wrong, but at no time did they wonder if they should endure the damage they caused to their behavior...

They talk like it is normal and at no one time the guests did not ask whether they should sustain the damage caused by their behavior !!!!

My problem is what can I do now about this nasty situation because the bed is currently unavailable and new guests are coming.

So please can you give me advice what now I must do and where to report this ? Have any of you have same or similar situation and what you do then ????

Tnx for help - in advance !!!!

[Adriana100]

ok, here's the procedure:

1) write a message to your guests who did this on Airbnb platform, saying that they broke the bed and you want financial compensation from them for their action and that you will file a claim against them. Say that if they refuse you will then involve Airbnb. Send pictures to them as well (I attach them on the message form my phone Airbnb app)

2) simultaneously go buy a new bed and keep the receipt handy.

3) file a damage claim with Airbnb platform.

3) if the next day the guest will not respond or decline the payment a button will appear on your claim with the caption "Involve airbnb". If it doesn't appear call customer service and get them involved right away.

4) Submit evidence to Airbnb: pics and the receipt of the new bed. 

It takes about a week or two but most likely you will received the approved claim and a bit later money will be give to you.