Has anyone else noticed the new review format for hosts reviewing guests?

[Susan1028]

It's been simplified so much it barely exists...while guest reviews have become more detailed with vague categories hosts have no control over.

I don't see anything mentioned in "updates."  What's up with this?

[Alon1]

@Sarah977

I'm not perturbed by this new development for three reasons:

Firstly, I don't take much notice of thumbs up or down, partly because the numbers don't always tally.

I don't know the reason but I can only guess it's because Host neglected to tick either Thumbs Up or Down.

I don't know if it's manditory to tick in order to post the Review?

Secondly, far more significant is the content of the Reviews. .A negative review can relay a bad experience & spell out potential problems with the Guest (just as with the Host). Indeed,.Reviews permit a max of 500 word account which is ample for expressing one's displeasure and warning others.

The Response for both parties also plays a significant part in assessing prospective Guest.

Last but not least, I rarely let Reviews influence my decision whether to accept a booking. It's ultimately about my interaction with the Guest, and I'll take as long as I like or is necessary to decide. No Instant Book for me.

[Alon1]

@Sarah977

Ps: Another important factor as a live-in Host is that I predominantly focus on Reviews of Guest by other live in hosts than absentee hosts, because I believe the experience is vastly different.

[Robin4]

@Susan1028 @Sarah 

I have just in this past couple of minutes done my latest review and the changes you mention have not got to this part of the world yet. This a screenshot of this latest review.........

I will await changes....once again with more trepidation!!

Cheers........Rob

[Sarah977]

@Robin4  It's pretty strange how they roll things out. You are still seeing the same review form, yet I am still able to view guest profile photos when someone sends an Inquiry or Request to Book.

[Douglas190]

yes very frustrating - I use the guests information all the time and now it is gone

the old system of everyting on on e page was alto easier to use

[Shirley43]

Yes, I've just noticed these changes too. Also was caught out as you used to get to preview your written review before submitting them and could correct/ edit as necessary. Now you just click on 'next' and it's gone! Submitted!! 

[Helen350]

The new system does not allow you to leave anything blank if not applicable.... I had a guest who did not turn up, nor message me before nor after. i planned to give her 1* for communication & leave the star ratings for cleanliness & house rules blank, as she was not there .... but it would not let me proceed to the next page without checking all 3 star ratings. The old system DID allow you to leave parts blank.