Hosting

I have given a reduction to a renter and when the fees show up, it's not showing the cleaning fee.Why? Thanks! Latest reply by Marit-Anne0

I have several guests that I would like to request reviews from. How do I request reviews from guests post-stay? Latest reply by Tito-Dax0

is it possible to waive the cleaning fee for only specific reservations without cancelling the fee altogther? Latest reply by Lisa155

Hi all! My accommodation is listed since many days now and when doing a search I am unable to find it... its shows all accommodation around but not mine. I am desperate as I really cannot find the problem. Thanks in advance for your help Latest reply by Sheila16

Guest set off the fire alarm in the unit. which led to three fire trucks coming to the building. They are checking out tomorrow and airbnb case manager isn't even responding to my mails??the quote for the fine is about AUD$2000-6000. anyone had a case lik... Latest reply by Paul0

I'm unchecked the Instant Book checkbox, but when I go to see my lisiting as a "guest" the lighning bolt icon is still there. Anyone else having this issue? Latest reply by Ana7

I hope to get some advice here. I have an open resolution and received an email by phone that I can now involve Airbnb because the guest has not responded. Two issues: 1) the email does not show up in my airbnb mailbox, and 2) I cannot see any way on t... Latest reply by Mia10

It seems like when two or more people book now everyone's names and profiles appear on the itinerary-- which is great because you can now see reviews for others in the group, not just the main person booking, even if it is after they have booked. Airbnb i... Latest reply by Andrée2

Pricing bug doubles actual rate in general search box. Search for a say "https://www.airbnb.com.au/s/melbourne?checkin=12-06-2016&checkout=13-06-2016&ss_id=7r7tya7v&s_tag=OcjYfjl5" and mouse over the actual price - it is half the displayed price. Visits t... Latest reply by Karen73

As the title says, I'd like to understand how Airbnb positions listings. Thanks!! Latest reply by Stephanie6