Hello Airbnb community, I've just experienced a very difficult guest and I know many other have too. I am preparing my review for the guest which is 100% true but before I do, I was wondering whether anyone else could perhaps comment before I post it.
Here is the review I'd like to post:
** <guest_name> and his friends are new to Airbnb and they were unfamiliar with the importance of following the house rules. On the second day of their stay, I had received an email and a phone call which had reached board level of my apartment block. The email stated “We have had a number of serious noise complaints coming from your property The complaints are not only excessive noise disturbance but include loud threats of violence and drug use, ongoing until 3.30am on Monday and Tuesday night.” This is not what any Airbnb host ever wants to hear and I was forced to call the Police and raise the incident with Airbnb. Once he and his friends had left my home I was able to assess the situation and it wasn’t good. There was clear use of Nitrous Oxide (Laughing Gas), vomit on the bedding and linen and the floor, hand marks on the walls, cigarette burns in my sofa and outside table and even a missing personal gift left by a Japanese guest …. the list goes on. I strongly suggest that you do not allow this person into your home. **
Could you please let me know your thoughts ladies and gentlemen? As it currently stands, I've lost all faith in the platform and have cancelled my bookings and blocked the calendar.