How to change address? (When Google Maps finally updates?)

Kadek1
Level 2
Bali, Indonesia

How to change address? (When Google Maps finally updates?)

I host guests in Bali, Indonesia, where Google maps is far from accurate. Setting a location pin does not often translate to the correct address. We managed to make a pin and a listing address that approximated the location, and it worked for a while.... until Google Maps updated! Now the street name has changed, and our address is pinned on a different street on AirBnB.

 

AirBnB does not allow listings to "move" addresses.

 

Any ideas how to get beyond the robots to a real person on AirBnB to answer this question? We've had quite a few guests getting lost, but generally we know where to find them (where the AirBnB pin for the old address is).

 

 

 

3 Replies 3
Anja-and-Pete0
Level 2
Oughterard, Ireland

Kadek,

I have exactly the same problem, very annoying; our location re-set by itself and I can't correct it. Have you solved the issue? 

we also have the same issue in Costa Rica... and apparently no one at airbnb will answer...someone with any idea?

Branka-and-Silvia0
Level 10
Zagreb, Croatia

@Kadek1 @Pablo131 @Anja-and-Pete0

we had the same problem, then I contacted Airbnb and got a call from ABB rep, I explained where pins have to be and she adjusted it.

here is how to contact them

https://community.airbnb.com/t5/Community-Help/Contact-Airbnb-A-Community-Help-Guide/m-p/16165/highl...