Have you ever submitted a claim or appealed to AIRBNB about a matter and gotten the brunt of some lazy or completely uninformed Case Manager (CM)? Most of us, as Hosts, have experienced this, especially when the CMs choose to not follow the written rules, or worse yet, when they show that they clearly don't even know the rules. Add to that the clear conflict of interest that can prevent AIRBNB CMs from being fair. Think about it... the company gets a 13% commission from the Guest and only 3% from the Host. Which way do you think they're going to rule in most cases? Take one guess. I suggest that they need an INDEPENDENT REVIEW BOARD of non-employees to re-examine appeals when we feel AIRBNB CMs are being unfair. But to be honest, I doubt that they'll ever implement such an idea, because the CMs like the power of never being challenged or accountable to anyone. What do YOU think???...