Thank you Kath for your reply, I received a message from the helpdesk saying my guest didn't pay the full amount and therefore I might not receive all of the funds. But I didn't receive any funds at all.
"Unfortunately, we have been unable to collect your guest’s full payment for reservation HMAJRSSR9J. We have provided the guest with instructions on how to complete the payment, but we are still waiting for them to resolve the issue. At this time, the guest currently has until Nov 12, 19 to complete the payment due for their reservation.
Unfortunately, if we are unable to collect the guest’s full payment, we may not be able to compensate you in full for this reservation until full amount is recovered."