Miserable guest

[Karen206]

I think I am about to get a fairly negative review. If I don't review them, will theirs still be published? I have mainly 5 stars so far. These moaned about instructions to work things in the flat. I live attached to the property and saw them every day, so they could have asked. They were a miserable couple though. 

[Helen3]

Hi Karen

Do have a thorough read of how BnB works from a host perspective, as this will help you manage your role as a host. Bnb offers lots of advice on issues such as reviews on their website.

Either party has a chance to leave a review.Reviews will be published when the other party leaves or in any case after 14 days.

You can mention in your review, that you only knew after the guest left they were finding it difficult to use the instructions to operate things in your flat. And that it was a shame they didn't ask you while they were there as you live next door and saw them daily.

[Elena87]

The guest review will still be published after 14 days even if you decide not to leave them a review.

You can leave a public response to a review, of course if you had a bad review you should procede with extreme caution and be quite careful what you write back.  I've seen some examples on here where the host saw red and tried to settle a few scores and to be frank it ultimately reflects badly on the host.

 Always aim to deal with criticism whether it's justified or unjustified in a professional manner and potential future guests will easily spot who was the unreasonable party. ( eg something along the lines of.... sorry you had some trouble with operating the appliances and if you had have only had have let me know about this I would gladly have spent some extra time with you to explain things )

Anyway what's the worst that can happen - you might get annoyed for a couple of days, but the review will soon disappear down under new reviews - and you will forget all about it after a week. Your guests might have even left you a good review in the meantime, you never know.