I am hoping the Host community can help me. I just became a host three months ago. Since being a host we have had FANTASTIC guests. Until recently.
A husband and wife with two toddlers stayed out our home for two days. After they checked out, our cleaning team didn't see any obvious signs of damage so we gave the guests a nice review.
When myself and my wife went to the property we immediately saw signs of a complete nightmare.
1. Stolen comforters
2. Stolen dishware
3. Broken shelf in our linen closet. The shelf was literally ripped from the wall.
4. Toilet paper holder ripped from the wall.
5. Wax crayon scribbled all over one of our black dinnin tables. Not immediately noticeable unless you look at it in the proper light.
6. HDMI cable ripped right out of the back of our flat screen TV
7. Carpet damage in on of the bedrooms.
There is more, but these are the main items. As a result of this disaster I had to cancel our next guests. Of course I received all sorts of stern messages from AirBnB that they will cancel my account if I continue to cancel resrvations. I had no choice! The last guests wrecked our place.
What can I do at this point? Can I call AirBnB?
Any advice would be great. I know that I can start charging a security deposit for FUTURE guests, but that doesn't solve my current situation. Certainly AirBnB can be sympathetic to my situation, right?
Kindly advise and thank you SO much in advance,
Unhappy Host
