Only one of my reservations is shown - Airbnb Community

Only one of my reservations is shown

The Mumbles, United Kingdom

My guests who came last Thursday had to abruptly return on Friday morning before breakfast due to business. They were booked for 3 nights and I would like to refund them for the 3rd night. However, their reservation (and next weekend's) don't show on my listing so I cannot follow the procedure to refund them. How do we get in touch with airbnb about technical issues?

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