Hosting

Custom List Message Item

Superhost phone number

What is the number please. We are having difficulties and need to contact Airbnb. We have been Superheats for over 5 years running.

Created 28-05-2021 | Latest reply 28-05-2021 by Helen3

in Jamestown, RI

Check in scheduled messages error

Hi, I’m having an issue with scheduled messages. I have set it up with the checkin instructions shortcut- however the link to the check in instructions isn’t sending. I am currently manually sending screenshots I’ve taken of my check in steps. Is there a... read more

Created 14-05-2021 | Latest reply 28-05-2021 by Karen2882

Guests do not know if they book a whole place or a private room

As a host it is a constant pain that guests don't know that they book a private room or a whole apartment as it is absolutely no clear to a guest if the listing is a private room only or a whole apartment. I keep hearing this from a lot of guests as well ... read more

Created 27-05-2021 | Latest reply 28-05-2021 by Dori715

in London, United Kingdom

Disrespectful guests in regards to housekeeping measures

We are at wits-end with an increasing number of guests seemingly assuming, since they paid a cleaning fee, they have no responsibility in taking care of the condo. We are diligent in providing our guests with an attractive, meticulously clean, and fully s... read more

Created 19-05-2021 | Latest reply 28-05-2021 by Lorna170

in West Palm Beach, FL

Privacy concern

We recently had an inquiry about a service animal. Long story short, it was made by someone does not have an identify verified on Airbnb, no reviews, has not been reviewed and been on since 2016. A few days later we were copied into an email going to ou... read more

Created 25-05-2021 | Latest reply 28-05-2021 by Jay1595

in Wasagaming, Canada

What Happens When Airbnb Treats Their Hosts Badly aka The Story of Not Made Possible by Hosts

Hey, listen up @Airbnb , for I have a story to tell. While it's not a beautiful "Made Possible by Hosts" video story, accompanied by soulful music with a happy ending, it is, nevertheless, a story you need to hear. Once upon a time in the magical month ... read more

Created 31-03-2021 | Latest reply 28-05-2021 by Susie0

What Happens When Airbnb Treats Their Hosts Badly aka The Story of Not Made Possible by Hosts

in San Antonio, TX

Payed for cleaning, but got a bad review for not cleaning. WTF????

For the second time in a row we are having problems with hosts on the issue of cleaning. There was a cleaning fee both times so we did not feel obliged to leave the place spotless and as usual did some stuff that we regard as a nice gesture towards the ho... read more

Created 07-08-2017 | Latest reply 28-05-2021 by Lynda60

in Moscow, Russia

Flexible vs. Moderate Cancellation Policy?

Hi Everyone, I have used AirBnB as a traveller and generally I look for places that have a flexible cancellation policy, however I've now dived into the world of hosting and I'm wondering if I should stick with a flexible policy for my listing or if I sho... read more

Created 17-02-2017 | Latest reply 28-05-2021 by Susie0

Paying a cleaner

We have been hosting our small studio apartment at the beach (on the east coast of Australia) for about 1 year. We have had the same reliable cleaner for about 8 months. Our agreement has been we pay her $60/ clean (this includes the care of the linens as... read more

Created 10-04-2021 | Latest reply 27-05-2021 by Andrew2270

in Coolum Beach, Australia

Are any of the 100 improvements actually live?

Regarding this: https://www.airbnb.com/2021 Has anyone seen any of this live yet on the host side? The new "Today" tab? Updated review process?I've seen some of the guest-side stuff, like new search options (which are quite good), but not on the host side... read more

Created 27-05-2021

in Chicago, IL

Top contributors

Colleen253

Alberta, Canada

1782

3446
Laura2592

Frederick, MD

1575

3144
Sarah977

Sayulita, Mexico

19308

33026
Christine615

KCMO, MO

1177

2776
Ann72

NY, NY

3669

6664