Payout Not Received

Joel8
Level 1
Yokohama, Japan

Payout Not Received

I checked my bank account, but haven't received the payout as mention in transaction history.

How can I contact Airbnb?

I couldn't find Airbnb email adress or phone number here in the website.

2 Replies 2
Marit-Anne0
Level 10
Bergen, Norway

The transfer can take some time getting into your account.  

Did you check the community help guides ?

https://community.airbnb.com/t5/Getting-Started/Community-Help-Guides/m-p/23100#M190

 

Tiare-and-Alfi0
Level 2
Saint Augustine, FL

It could be your bank.  We have had money held up by Airbnb (check ins ont Thurs thru Sat seem to be very slow to actually pay) and our bank as well.  I am currenly shopping for a bank who can verify their process for deposit times of this type.  It can be very frustrating.  Often we do not get our money until after our guests depart!  Howerver we do accept 2 ad 3 day rentals.