Price for stay

[Tatton-Stays0]

Hello !

Looking for some guidance ....

We have recived a booking for 13 Nights, The prices shown on our caldendar do not match the price our guest will be paying, infact it is £1000 short.

Even taking into consideration the 4% reduction we apply to weekly bookings.

How can this happen and how to i avoid this happening again ?

We have advised the guest we will honour this price on this ocastion.

Best

Liz

[Victor--And-Sondra0]

Hello Liz

How unfortunate and frustrating. Have you contacted Air BnB help line? I've had some challenges with guests and payments and have found the help line to be most, well, helpful!
They are very responsive and even will be intermediary between you and guest. They also checked the technical aspect and walked me through the process of making the changes necessary to correct the situation.
I'd suggest you try that first.

Cheers!
Sondra