Hosting

Good day, We have recently joined AirBnB, and are diligently working to improve our service to clients. We have addressed the issues that guests pointed out,and made the suggested improvements. My concern is my overall rating. It is 4.7 at the moment, in ... Latest reply by Kath9

I am a new host and my account was recently deactivated for four expired offers. I have been trying to reactivate my account but have not had any luck. Every time I try I get an error message. I have deleted my cookies and retried but still no luck. Today... Latest reply by Kim1091

Ummmmmm ... none of my reservations are showing up anymore in my multi-calendar view. I have a bunch for the next two weeks but they don't show up. I cleared my browser cache/history but that did not fix anything. For now I have to go to each individua... Latest reply by Stephanie

Hello everyone! Requesting some feedback/guidance. We just starting hosting about a month ago. We are getting really great feedback, however, our last guest left me scratching my head a little. She wrote a good public review, but even a better Private not... Latest reply by Emilia42

Just discovered this. Apparently a bug in software. When same guest books two separate reservations, the messaging posted to the first reservation was pulled into the second reservation. Latest reply by Emilia42

Are any of you using Google Home or Alexa as a feature for your home? Specifically the Virtual Concierge through Google Assistant? Latest reply by Ana1971

Hi all. My flat has an open plan dining/living area. The kitchen workbench is long and has an overhang where 4 stools are currently placed. My property can accomidate 4 people. Will they expect a dedicated dining table and chairs, or will the bar stools a... Latest reply by Marg11

I recently received a note from the Airbnb Customer Experience team. It was in regards to a (erroneous) complaint from a past renter. Past off this complaint, Airbnb removed over $1k from my account. The note was over 2 weeks ago. I have sent 10+ emai... Latest reply by Sheila361

Dear Hosts, I noticed that there is a Standard Fees dropdown added a little while ago. But I just realized that there is a Linens Fee in the dropdown list. Do any of you know why is this there and have used this? Thanks for the feedback! I have not used ... Latest reply by Alice595

For our most recent booking we arrived 40 minutes after checkout (we had given them a 2 hour checkout extension already) to find that the guests had left the home but there was 10 people (and we had just seen another person pull out of the driveway) hangi... Latest reply by Sarah977