Reservation declined but apparently, payment was processed

[Joannie2]

Hello,

I am a new host on Airbnb.

Recently, I declined a request for reservation,  and 1 week later, that same person said that the payment went through anyways.

Checking my bank account and Airbnb progress on payments,  I have no payments at all for this event. If it is true that they were charged, how do I proceed to reimburse? Who should reimburse since I don't hanve any records of getting paid. Should they contact Airbnb or me? 

Thanks for any help you can provide! 

Joannie

[Barry-and-Lera0]

@Joannie2: You never receive payment until roughly two days after a guest check-ins. If they have money beig held its on Airbnb and your "almost" guest needs to take it up with Airbnb directly.

[Joannie2]

Thank you!! It has been over 1 week. I will let them know to contact Airbnb.

Again, thanks for the swift reply!

[Lynette57]

This is an ABB issue, they need to be contacted by guest, Nothing to do with you now. Cheers