Hosting

Airbnb didn't collect payment from a guest, the guest actually ended up staying and then checking out without the host being paid. Airbnb admitted it was their error - yet didn't do anything about it. After two weeks now of daily communicating with airbnb... Latest reply by Naomi8

Seen a recently cancelled booking for last weekend which states that I had cancelled. Unless I'm having a senile moment, I definitely did not cancel this booking. I did block those dates on the calendar so that no-one could book, so maybe the guest was at... Latest reply by Moira21

Hi, A guest just instant booked my apt for Dec 31st only so basically, there will notbe New Year bookings for my apt from Dec 26-31st with the same possible ratebecause families and guests come for Dec 31st early on.When I requested the guest to cancel th... Latest reply by Saygin0

My HOA contacted me to communicate community rules through booking site's booking system. I was wondering what Airbnb's position on this? The property manager appeared to be a traveller who is actually not. Such action was unprofessional and improper. Latest reply by Kelly149

Jakkapong was a cancellation because he wanted to bring his dogs into the house which is a direct violation of the house rules. As a result, I was disqualified from super host and he was considered a cancelation. This is not accurate, and I would like thi... Latest reply by Fred13

Hi there.I am a host of Airbnb providing my countryside house which is very popular during summer. For this reason, I have set a minimum 2 night stay during summer.However, during winter, it is not worthy to provide the house for only 2 nights to someone,... Latest reply by Astrinos0

Hi, can anyone shed some light on this for me?I put on my listing (in the extra charges section), that the additional cost after a 2nd guest is $10 per night.Someone has booked the apartnebt for 3 people staying but Air BNB only charged $1 extra per nig... Latest reply by Linda108

i have instant booking on and a man in my neighborhood made a reservation for his friend in China. He used his own photo and ID to get verified. He gave me his phone number so I called and asked him why his friend didn't just make the reservation herself ... Latest reply by Carol-Lee1

After 6 months as a host I've found 90% of the time it's been okay, but two guests have abused booking numbers and then broken a TV. I feel Air BnB is too heavily weighted in favour of guests. When I challenged these guests they simply denied all and just... Latest reply by Marzena4

I received an email from Airbnb that a "Maria" group ( and 1 guest) was to recieve a room in Glascow, Ireland. Maria and guest received a "Congratulations , you're booked" on my site. My name is Sheila, and that is what My site states. I don't even kno... Latest reply by Sheila122